Privacy Policy

Effective Date: January 1, 2026

Fire Damage Restoration Pinon Hills respects your privacy. This Privacy Policy explains what information we collect when you visit our website or contact us for fire damage restoration services, how we use that information, and the choices you have. By using our website or reaching out to us, you agree to the practices described here.

Information We Collect

When you contact us, request a quote, or use our website, we collect information you choose to give us. This includes your name, phone number, email address, property address, and details about your fire damage or restoration needs.

We also collect some information automatically when you browse our site. This includes your IP address, browser type, device type, pages you visit, and the time and date of your visit. We use cookies and similar tools to gather this data.

How We Use Information

We use your information to respond to your requests, schedule inspections, provide estimates, and deliver fire damage restoration services. We also use it to communicate with you about your project, send updates, and answer your questions.

We use website data to improve our site, understand how visitors use it, and make our services easier to find. We may also use your contact information to send you service-related messages or, if you agree, promotional offers. You can opt out of promotional messages at any time.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to remember your preferences, keep the site working properly, and understand how people use our pages. Cookies are small files stored on your device.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our website may not work as well. We do not use cookies to collect sensitive personal information.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to help us understand website traffic and usage patterns. These tools collect information sent by your browser, including pages visited and time spent on the site. This data is used in aggregate and does not identify you personally.

We may also use third-party services for scheduling, customer communication, or payment processing. These providers have their own privacy policies, and we encourage you to review them. We only share the information needed for them to perform their services.

Data Sharing and Disclosure

We do not sell your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software, payment processors, and analytics providers. These providers are required to protect your information and use it only for the services they perform for us.

We may also disclose your information if required by law, to respond to legal requests, to protect our rights or property, or in connection with a business transfer or merger. In those cases, we take steps to protect your privacy.

Data Retention

We keep your personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we securely delete or anonymize it.

If you ask us to delete your information, we will do so unless we are required to keep it for legal or business reasons. We will let you know if we cannot fulfill your request and why.

Data Security

We take reasonable steps to protect your information from unauthorized access, loss, misuse, or alteration. These steps include secure servers, encryption where appropriate, and limiting access to your information to employees and providers who need it to do their jobs.

No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your information, we cannot guarantee absolute security. If you have concerns, please contact us using the details below.

User Rights

You have the right to access, correct, or delete the personal information we hold about you. You can also object to or restrict certain processing, and request a copy of your data in a portable format.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, and the right to opt out of the sale of your personal information. We do not sell your personal information.

To exercise any of these rights, contact us using the information below. We will respond within the time required by law. We may need to verify your identity before fulfilling your request.

Children's Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can delete it.

If you are a parent or guardian and believe your child has provided us with personal information, please reach out to us immediately. We will take steps to remove that information from our records.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on this page and update the effective date at the top.

We encourage you to review this policy periodically. Your continued use of our website or services after changes are posted means you accept the updated policy.

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